Call centre training that will develop more efficient call centre and customer service teams with practical skills training to improve your agent’s ability to handle your clients better on the phone and in the chat environment.
Training telephone skills for inbound and outbound Call and Contact Centres.
We deal with businesses who value their customers to provide guidance and direction in the development of your customer service and sales strategy. We also develop and deliver tailored programs that support the delivery of your strategy.
Improving Customer Satisfaction, Call Handling time, and Revenue Results are our clients’ number one priority.
Our approach allows your phone based agents to create a customer experience that makes the customer feel like they’re getting a face-to-face service. We tailor our learning to suit your business and to help you develop a strong identity with your clients. Above all, we help you maximise the income potential of your call centre.
Our programs cater to Customer Service Operators, Telesales Professionals, Supervisors, Team Leaders and Operations Managers.
Our call centre training programs include:
- Tailored, in-house training for customer service and telesales professionals
- Skills Coaching for Call Centre Supervisors
- Train the Trainer
Call Centre Training Services:
Our training and coaching material is Tactical, Practical, and Immediately Applicable