Our Call Centre Training services include telephone skills training for inbound and outbound Call and Contact Centres. We train agents and their managers in Call Centres and BPOs in Australia and in the Asia region.

Our programs are implemented to help Customer Service Operators, Telesales Professionals, Supervisors, Team Leaders and Operations Managers. The training courses are tailored for each organisation and delivered in-house for customer service and telesales professionals, Skills Coaching for Call Centre Supervisors and Train the Trainer.

Call Centre Training Services

• Web Chat Training
• Call Centre Training
• Telephone Skills Training
• Customer Service Training
• Telesale Skills
• Customer Retention Skills
• Conflict Resolution Skills
• Skills Coaching
• Train the Trainer Skills
• Consulting Services
• Mystery Shopping