Call Centre Training Solutions
We provide tailored, in-house training for customer service, telesales professionals and training and coaching Supervisors
We are committed to working with people and organisations that are passionate about achieving excellence call and contact centre solutions for their customers with our consultancy services. We have helped many call centres with their training needs over the years and helped them achieve better results and more effective call and contact centres.
Our programs cater to Customer Service Operators, Telesales Professionals, Supervisors, Team Leaders and Operations Managers.
Our customer-focused solutions include:
- Tailored, in-house training for customer service and telesales professionals
- Skills Coaching for Call Centre Supervisors. We offer coaching programs for your staff based on your business needs.
- Train the Trainer programs that help the manager learn how to instruct staff for future roll outs and new systems within the company’s training programs.
Our core values define and determine our way of working with our colleagues, clients and partners:
- Integrity…without honesty and truth, we are not authentic
- Passion…for us, it is the thirst for knowledge and the motivation to achieve
- Excellence…we demand it of ourselves and of our clients and partners
- Respect…we give it, we like to receive it
- Partnership…we understand and appreciate the importance of cooperation and collaboration
Our Call Centre Training Services for your staff include:
- Web Chat Training
- Call Centre Training
- Telephone Skills Training
- Customer Service Training
- Telesale Skills
- Customer Retention Skills
- Conflict Resolution Skills
- Skills Coaching
- Train the Trainer Skills
- Consulting Services
- Mystery Shopping