call centre training

In addition to training services, we also provide a number of call centre consulting services:

  • Operational Change

– Re-engineering operational process to increase efficiency

  • Offshoring/Right Shoring Strategies

– Project management, technology implementation

  • Mergers, Acquisitions and Integrations

– Operational due diligence and post -acquisition integration

  • Recruitment & Selection

– Functional mapping, competency mapping, assessment centre’s

  • Group Facilitation

– Cross functional team integration, team profiling, team development

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