call centre training

At BlueFox we have the expertise in telesales training to help you maximise the income potential of your call centre.

You may be looking to:

  • Introduce a new product or service to a customer
  • Promote increased customer spend on an existing product or service
  • Achieve improved conversion rates
  • Retain the right customers
  • Move from a service to a sales culture

Our telesales training for call centres programs cater to Customer
Service Operators with cross-selling responsibility, Outbound Telesales
Operators, Sales Coaches, Team Leaders and Sales Managers.

Our telesales training programs include:

  • Tailored, in-house Telesales and Communication training
  • Telesales Coaching and Mentoring
  • Sales Management

A Recent “Success” Story:


Project Goal:  To develop the telephone skills of a newly recruited team
of agents so that they promote and successfully sell selected financial
services and products to existing customers


  • Exceeded first week’s sales target
  • Team consistently above sales target
  • Team invited to take on the promotion of additional products from other stakeholders within the institution, due to success
  • Initiative now expanded and another team added

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