In addition to training services, we also provide a number of call centre consulting services:
- Operational Change
– Re-engineering operational process to increase efficiency
- Offshoring/Right Shoring Strategies
– Project management, technology implementation
- Mergers, Acquisitions and Integrations
– Operational due diligence and post -acquisition integration
- Recruitment & Selection
– Functional mapping, competency mapping, assessment centre’s
- Group Facilitation
– Cross functional team integration, team profiling, team development