call centre training

Let us help you with Mystery shopping

  • Further develop your team’s customer service culture
  • Increase sales
  • Identify opportunities for growth

Our mystery shopping packages are designed to offer you independent, impartial feedback on how your customers perceive your products and service.

Our objective, anonymous, third party assessments of your customers’ experience provide you with the information you need to ensure the standards you set in your call centre are being implemented with your customers.

We help you assess what’s working, and what’s not with the delivery of your customer service and/or telesales strategy.

Our approach is qualitative:

First, we get an understanding of your customer service and sales objectives

Then, we design the detailed assessment criteria which allows us to identify specific problems and/or missed opportunities

The result is a detailed overview of your service in action, based on your objectives and the needs of your business

Choose one of our two packages or tailor your own:

Basic Package

50 calls to your centre or to a competitor

Design of assessment criteria, incorporating your objectives

Customised report of performance against agreed criteria

Premier Package

100 calls to your centre or to a competitor

Design of assessment criteria, incorporating your objectives

Customised report of performance against agreed criteria and industry benchmarks

Recommendations for improvement based on research results, industry trends and benchmarks

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