At BlueFox we have the expertise in telesales training to help you maximise the income potential of your call centre.
You may be looking to:
- Introduce a new product or service to a customer
- Promote increased customer spend on an existing product or service
- Achieve improved conversion rates
- Retain the right customers
- Move from a service to a sales culture
Our telesales training for call centres programs cater to Customer
Service Operators with cross-selling responsibility, Outbound Telesales
Operators, Sales Coaches, Team Leaders and Sales Managers.
Our telesales training programs include:
- Tailored, in-house Telesales and Communication training
- Telesales Coaching and Mentoring
- Sales Management
A Recent “Success” Story:
PROJECT: OUTBOUND SALES, FINANCIAL SERVICES, INDIA
Project Goal: To develop the telephone skills of a newly recruited team
of agents so that they promote and successfully sell selected financial
services and products to existing customers
Result:
- Exceeded first week’s sales target
- Team consistently above sales target
- Team invited to take on the promotion of additional products from other stakeholders within the institution, due to success
- Initiative now expanded and another team added